Furniture Region Kenya – Return Policy
At Furniture Region Kenya, customer satisfaction is our priority. We are committed to ensuring that you receive high‑quality furniture and décor items that meet your expectations. If you experience any issues with your order, please review our return policy below.
1. Eligibility for Returns
We accept returns only for products that are defective or damaged upon delivery.
To qualify:
The defect or damage must be reported within 7 days of receiving the item.
The product must be in its original condition, unused, and with all accessories or parts included.
Proof of purchase (order number or receipt) must be provided.
Clear photos or videos showing the defect or damage must be submitted to our customer support team.
Please note: We do not accept returns for reasons such as change of mind, wrong measurements taken by the customer, or natural variations in materials such as wood grain or fabric texture.
2. Non-Returnable Items
The following items cannot be returned unless defective:
Customized or made‑to‑order furniture
Items marked as clearance, sale, or non‑returnable
Furniture that has been assembled, altered, or used after delivery
3. Return Process
If you receive a defective product:
Contact us within 7 days via our customer support channels.
Provide your order number and photo/video evidence of the issue.
Our team will review the claim and advise on the next steps.
Once approved, we will arrange for pick‑up or inspection.
4. Replacement or Refund
After inspection:
You may receive a replacement of the defective part or product, depending on availability.
If a replacement is not possible, we will issue a refund.
Refunds are processed within 7–14 business days after approval.
5. Delivery-Related Damages
If damage occurs during delivery:
Report the issue immediately to the delivery team or within 7 days.
Do not assemble or use the item before reporting.
6. Contact Information
For returns or support, reach us through:
Website: furnitureregion.com
Customer Support: +254720347350
If you have any questions or concerns, we are always ready to assist. Thank you for choosing Furniture Region Kenya!
